THE EXPERIENCE RESORTS
Last updated November 12, 2019
The Experience Resort respects and values your rights to privacy and makes every effort to ensure that your privacy is safeguarded. The following information is intended to describe the policies followed by The Experience Resorts to protect your privacy.
Collection of Personal Data
Personal Data is data that could identify you as an individual or relate to an identifiable individual.
Throughout your user guest experience with us, we collect Personal Data including: name, gender, address, email address, phone number, fax number, postal address, social media profile data, and credit card information.
We may also ask for information related to your travel preferences so that we can provide better service and make your vacation a more memorable one.
If you are making a reservation which includes a rental car, we will also ask for the information required by the rental car supplier, including the names and age of the driver(s) of the rental car.
If your reservation is made as part of or in connection with a group, meeting, or event, we will provide your name and dates of stay to the group, meeting or event planner, or organizer.
How We Collect Personal Data
Online Services: We collect personal data when you make a reservation, make a purchase on our websites, communicate with us, or connect with us or post on social media pages, sign up for email marketing, or participate in a survey, contest or promotional offer.
When making reservations: If you elect to receive notifications from The Experience Resorts during the reservation process, the information on the reservation form (excluding your credit card information) will be recorded in the database. You will have access to the database at any time to update this information.
Opt-in Subscriber: If you elect to subscribe to Experience Resorts marketing communication outside of the reservation process, only your email address and country of origin are required. Occasionally, Experience Resorts may send you messages regarding discounts, specials, or additional privileges that you may be entitled to if you belong to our list of email subscribers. Because your privacy is important to us, you may request to be removed from our list of email subscribers at any time by utilizing the instructions to unsubscribe.
Owners. We collect Personal Data from Condo Owners of properties that we manage.
Third Parties. We may collect data about you from third parties, including personal, demographic and aggregate information. For example, if you make a booking through a travel agent, we will obtain your travel information from that agent. We may also obtain information about you from our marketing partners, advertisers and other third parties.
Other Sources. We collect Personal Data from various other sources, such as public databases, joint marketing partners and other third parties.
Collection of Other Data
“Other Data” are data that generally do not reveal your specific identity or do not directly relate to an individual. To the extent Other Data reveal your specific identity or relate to an individual, we will treat Other Data as Personal Data. Other Data include: browser and device data; data collected through cookies and other technologies; demographic data and other data provided by you; and aggregated data.
How We Collect Other Data
Your browser or device. We collect certain data through your browser or automatically through your device, such as computer type (PC or Mac), screen resolution, operating system name and version, device manufacturer and model, language, internet browser type and version.
Pixel Tags and other similar technologies. We may also collect data from pixel tags, also known as web beacons and clear GIFs, which are used by some websites to, among other things, track the actions of users of these websites, including email recipients, measure our marketing campaigns and compile statistics about usage of our websites.
Your IP Address. We collect your IP address, a number that is automatically assigned to the computer by your Internet Service Provider (ISP). An IP address is identified and logged automatically in our server log files when a user accesses our websites, along with the time of the visit and the pages that were visited. We use IP addresses to calculate usage levels, diagnose server problems and administer our websites. We also may derive your approximate location from your IP address.
Aggregated Data. We may also aggregate data that we collected. This aggregated data will not personally identify you or another user.
Use of Personal Data and Other Data
Protection of Your Personal Data
The Experience Resorts takes extra care to ensure that your customer data is not used in any way for which you have not given us approval. We do not sell, lease, trade, or give your email address or other personal information to any third parties for their direct marketing purposes.
Except for information provided to Active Campaign and to travel suppliers or vendors whose services or products you have purchased, The Experience Resorts will not give any of the personal information that you have provided to us to other companies without your permission.
In order to eliminate unauthorized use, your credit card information is sent securely from your browser to our reservations center. Credit card numbers are utilized only for payment processing and are not kept for marketing purposes. No credit card information is stored on our servers.
We ask that you do not send us any sensitive information via email. Credit card information should only be provided to us via the online reservation form, which encrypts your credit card information to ensure your security, or by contacting our reservations center.
Access, Change, or Remove Your Personal Data
If you would like to access, change, or remove your Personal Data that you have previously provided to us, or are looking to exercise your rights under the General Data Protection Regulation, you can contact us at contact email, or by mail:
The Experience Resorts
160 Greentree Drive
Dover, DE 19904
Retention of Data
The criteria used to determine this period include: The length of time we have an ongoing relationship with you and provide our services to you; whether there is a legal obligation to which we must abide; and/or whether it is advisable considering our legal position.
The Experience Resorts
160 Greentree Drive
Dover, DE 19904